1. Order Confirmation:

When you place an order on our website, you will receive a confirmation email. This email confirms that we have received your order and are ready to process it. In addition, this email contains the details of your order, such as the products selected, the quantity, the total price and the shipping address you provided.

2. Production Process:

Once we receive your order, we begin the production process. At this stage, our talented teams get to work creating your products with attention to detail. This process may take some time as we ensure that each item meets our quality standards.

3. Receiving and Preparation for Shipping:

Once the products are ready, we receive them at our facilities. Here we carry out a rigorous quality control to ensure that everything is in perfect condition before sending it to you. During this stage, we also carefully prepare your order for shipping, making sure that everything is just right.

4. Shipment Tracking:

Once your order is on its way, you will receive another email with a tracking code provided by our shipping company. This code will allow you to track your package in real time and know when you can expect to receive it in the comfort of your home.

We want to make sure you are informed at every step of the purchasing process, so you can keep a close eye on the progress of your order. If at any point you have questions or need additional assistance, please feel free to contact our customer service team – we are here to help!

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Pre-Order Products:

When you choose pre-order products from our online store, please keep in mind that these items will be produced specifically for you. This custom process ensures that each garment is unique and of high quality. The approximate production time for pre-order products is 15-45 business days. We appreciate your patience, as we understand that good things take time. Also, please keep in mind that by opting for pre-orders, you are actively contributing to caring for the environment, as we avoid unnecessary overproduction of garments.

Products in Stock:

If you're looking for products that are already in stock and ready to ship immediately, our in-stock products are the ideal choice. These items are usually dispatched within 48-72 hours, and sometimes even faster! For our customers in Europe, shipments usually take 3-5 business days to reach their destination.

All orders are shipped from Madrid.

To all of Europe.

If you have any questions or need additional assistance, please feel free to contact us through our social media or email:

• Instagram: @sprynks_clo
• Email: sprynksclub@gmail.com

We are here to answer your questions and provide you with the best service possible. Thank you for being part of the Sprynks family!